|This article assumes you have signed a contract with our tech partner Refund Protect and been onboarded to sell refundable bookings via YouLi|
Refund Protect Dashboard
During your onboarding, you should have received a login to the Refund Protect Dashboard
If you cannot access your dashboard, contact Refund Protect for support.
Once logged in you can see:
- Transaction Volume - how many transactions have been made refundable
- Transaction Value - how much the transactions are worth
- Protection Rate - what percentage of the Transaction Volume will be invoiced
- Protection Cost - the amount that will be invoiced for these transactions
You will be invoiced in the currency you charge your customers in. If you have multiple currencies, check with Refund Protect.
To change the currency displayed in the dashboard, click the "Currency" dropdown and change to your preferred currency.
Note that the dashboard only shows round numbers but you will be invoiced to the decimal. You will receive a detailed invoice.
Transactions - Quickly see which bookings are refundable
Scroll down to view all transactions and to search for the current status.
If you need to quickly find if a booking is refundable, enter the YouLi Reference Code in the search box then look in the column labeled "Protected". If it is YES, then the booking is refundable. If it says NO, then it is not.