FAQ: Example From Reho Travel for your Travelers to explain Refund Protect

Below is an example of how Reho Travel communicates with their customers about the Refund Protect product. Modify it to match your terms and conditions.

Courtesy of Reho Study Tours.

This should NOT be copied directly. To learn more about YouLi + Refund Protect, read our FAQ.

 

Q: What is a Refundable Booking?

A: If you purchase the Refundable Booking option, you will be eligible for a 100% refund if you can no longer attend a program and can evidence one of the many reasons included, such as COVID-19 infection, isolation, family illness, sickness, home emergency, change of examination dates and adverse weather. Full Refundable Booking Terms and Conditions can be viewed at https://www.refundable.me/extended/en.

 

Q: Can I change to a Refundable Booking after I have paid my deposit?

A: No, the Refundable Booking option can only be selected prior to paying your deposit for the program.

 

Q: Can I purchase the Refundable Booking option for only part of my program?

A: No, the Refundable Booking option must be applied to the entire program.

 

Q: Do I have to pay the entire Refundable Booking fee upfront?

A: No, you will only pay the fee on the associated amount you are paying at the time.

 

Q: How do I request a refund if I have purchased the Refundable Booking option?

To apply for a refund please contact the refund team: https://form.refundable.me/forms/refund. Refunds must be requested no more than 60 days after the program start date.

 

Q: What are the reasons I can request a refund if I have purchased the Refundable Booking option?

There are over 20 circumstances you may request a refund. A full list can be viewed at https://www.refundable.me/extended/en.

 

Q: When can I request a refund if I have purchased the Refundable Booking option?

Refunds must be requested no more than 60 days after the program start date.

 

Q: Can I request a refund if I change my mind on attending the program?

No, you may only request a refund on your Refundable Booking if your circumstances meet the list of approved reasons. Change of mind is not an approved reason.

 

Q: Can I request a partial refund on my purchase if I have selected the Refundable Booking option?

Yes, you can partially refund part of your program if your circumstances meet the list of approved reasons.

 

Q: What if a program is cancelled or rescheduled, who do I contact for a refund if I have purchased the Refundable Booking option?

All refunds for cancelled or rescheduled program are managed by Reho Study Tours. Details will be communicated directly to the participant if a program is cancelled or rescheduled. You do not need to request a refund on your Refundable Booking if your program is cancelled or rescheduled.